{"id":17669,"date":"2023-09-12T23:06:12","date_gmt":"2023-09-13T04:06:12","guid":{"rendered":"https:\/\/destinosdelperu.com\/livro-de-reclamacoes\/"},"modified":"2025-05-26T20:11:48","modified_gmt":"2025-05-27T01:11:48","slug":"livro-de-reclamacoes","status":"publish","type":"page","link":"https:\/\/destinosdelperu.com\/pt-br\/livro-de-reclamacoes\/","title":{"rendered":"Livro de reclama\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17669\" class=\"elementor elementor-17669\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66e6bd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"66e6bd8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93f2c88\" data-id=\"93f2c88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1144719 elementor-widget elementor-widget-wd_text_block\" data-id=\"1144719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><span style=\"font-weight: 400;\">De acordo com o C\u00f3digo de Prote\u00e7\u00e3o e Defesa do Consumidor, disponibilizamos o Livro de Reclama\u00e7\u00f5es para o caso de o cliente desejar apresentar uma reclama\u00e7\u00e3o ou queixa referente ao servi\u00e7o ou produto recebido.<\/span><\/p><p><span style=\"font-weight: 400;\">Se n\u00e3o fornecer, pelo menos, o seu nome, n\u00famero de identifica\u00e7\u00e3o, endere\u00e7o ou endere\u00e7o eletr\u00f3nico, reclama\u00e7\u00e3o ou queixa e respectivos dados, em conformidade com o artigo 5.\u00ba do Regulamento do Livro de Reclama\u00e7\u00f5es, a sua reclama\u00e7\u00e3o ou queixa ser\u00e1 considerada como n\u00e3o tendo sido apresentada.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c59449 elementor-widget elementor-widget-shortcode\" data-id=\"4c59449\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='fluentform ff-default fluentform_wrapper_11 ffs_default_wrap'><form data-form_id=\"11\" id=\"fluentform_11\" class=\"frm-fluent-form fluent_form_11 ff-el-form-top ff_form_instance_11_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_11_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Livro de Reclama\u00e7\u00f5es<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='17669' \/><input type=\"hidden\" id=\"_fluentform_11_fluentformnonce\" name=\"_fluentform_11_fluentformnonce\" value=\"851fa98b76\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/pt-br\/wp-json\/wp\/v2\/pages\/17669\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_names_first_name_' id='label_ff_11_names_first_name_' >Nombres<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_11_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Nomes\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_names_last_name_' id='label_ff_11_names_last_name_' >Apellidos<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_11_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Sobrenomes\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_email' id='label_ff_11_email' aria-label=\"Correo electr\u00f3nico\">Correo electr\u00f3nico<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_11_email\" class=\"ff-el-form-control\" placeholder=\"E-mail\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_input_text' id='label_ff_11_input_text' aria-label=\"Entrada de texto\">Entrada de texto<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"Telefone \/ Whatsapp\" data-name=\"input_text\" id=\"ff_11_input_text\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_2\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_11_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_11_dropdown\"><option value=\"\">- Documento de Identidade -<\/option><option value=\"C. Extranjer\u00eda\"  >C. Extranjer\u00eda<\/option><option value=\"DNI\"  >DNI<\/option><option value=\"Pasaporte\"  >Pasaporte<\/option><option value=\"RUC\"  >RUC<\/option><option value=\"Sin documento\"  >Sin documento<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_input_text_1' id='label_ff_11_input_text_1' aria-label=\"Entrada de texto\">Entrada de texto<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_1\" class=\"ff-el-form-control\" placeholder=\"N\u00famero do documento\" data-name=\"input_text_1\" id=\"ff_11_input_text_1\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_3\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_input_text_2' id='label_ff_11_input_text_2' aria-label=\"Entrada de texto\">Entrada de texto<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_2\" class=\"ff-el-form-control\" placeholder=\"Valor da reclama\u00e7\u00e3o S\/\" data-name=\"input_text_2\" id=\"ff_11_input_text_2\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_11_input_text_3' id='label_ff_11_input_text_3' aria-label=\"Entrada de texto\">Entrada de texto<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_3\" class=\"ff-el-form-control\" placeholder=\"Breve descri\u00e7\u00e3o do servi\u00e7o adquirido\" data-name=\"input_text_3\" id=\"ff_11_input_text_3\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_11_description' id='label_ff_11_description' aria-label=\"Caja de texto\">Caja de texto<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_11_description\" name=\"description\" id=\"ff_11_description\" class=\"ff-el-form-control\" placeholder=\"Detalhes da sua reivindica\u00e7\u00e3o\" rows=\"3\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-el-form-hide_label' ><div class='ff-el-input--label'><label>recaptcha<\/label><\/div><div class='ff-el-input--content'><div data-fluent_id='11' name='g-recaptcha-response'><div\n\t\tdata-sitekey='6LezuUUrAAAAABWC-joce-GYRS57YUr1qpNCN87_'\n\t\tid='fluentform-recaptcha-11-1'\n\t\tclass='ff-el-recaptcha g-recaptcha'\n\t\tdata-callback='fluentFormrecaptchaSuccessCallback'><\/div><\/div><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style wpf_has_custom_css\"  aria-label=\"ENVIAR LIVRO DE RECLAMA\u00c7\u00d5ES\">ENVIAR LIVRO DE RECLAMA\u00c7\u00d5ES<\/button><\/div><\/fieldset><\/form><div id='fluentform_11_errors' class='ff-errors-in-stack ff_form_instance_11_1 ff-form-loading_errors ff_form_instance_11_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_11_1 = {\"id\":\"11\",\"ajaxUrl\":\"https:\\\/\\\/destinosdelperu.com\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_11_1\",\"form_id_selector\":\"fluentform_11\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"Este campo \\u00e9 obrigat\\u00f3rio\",\"global\":true,\"global_message\":\"Este campo es obligatorio\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"Este campo es obligatorio\"}},\"names[last_name]\":{\"required\":{\"value\":true,\"message\":\"Este campo \\u00e9 obrigat\\u00f3rio\",\"global\":true,\"global_message\":\"Este campo es obligatorio\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"Este campo \\u00e9 obrigat\\u00f3rio\",\"global\":true,\"global_message\":\"Este campo es obligatorio\"},\"email\":{\"value\":true,\"message\":\"Este campo deve conter um e-mail v\\u00e1lido\",\"global\":true,\"global_message\":\"Este campo debe contener un correo electr\\u00f3nico v\\u00e1lido\"}},\"input_text\":{\"required\":{\"value\":true,\"message\":\"Este campo \\u00e9 obrigat\\u00f3rio\",\"global\":true,\"global_message\":\"Este campo es obligatorio\"}},\"dropdown\":{\"required\":{\"value\":true,\"message\":\"Este campo \\u00e9 obrigat\\u00f3rio\",\"global\":true,\"global_message\":\"Este campo es obligatorio\"}},\"input_text_1\":{\"required\":{\"value\":true,\"message\":\"Este campo \\u00e9 obrigat\\u00f3rio\",\"global\":true,\"global_message\":\"Este campo es obligatorio\"}},\"input_text_2\":{\"required\":{\"value\":true,\"message\":\"Este campo \\u00e9 obrigat\\u00f3rio\",\"global\":true,\"global_message\":\"Este campo es obligatorio\"}},\"input_text_3\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"Este campo es obligatorio\"}},\"description\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"Este campo es obligatorio\"}},\"g-recaptcha-response\":[]},\"debounce_time\":300};\n                            <\/script>\n            <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99ae22d elementor-widget elementor-widget-wd_text_block\" data-id=\"99ae22d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><span style=\"font-weight: 400;\">Este formul\u00e1rio de reclama\u00e7\u00e3o implica apenas a rece\u00e7\u00e3o da reclama\u00e7\u00e3o, mas n\u00e3o a aceita\u00e7\u00e3o do seu conte\u00fado; esta reclama\u00e7\u00e3o ser\u00e1 tratada em conformidade com a lei.<\/span><\/p><p><span style=\"font-weight: 400;\">A formula\u00e7\u00e3o da reclama\u00e7\u00e3o n\u00e3o exclui o recurso a outros meios de resolu\u00e7\u00e3o de lit\u00edgios, nem constitui condi\u00e7\u00e3o pr\u00e9via para a apresenta\u00e7\u00e3o de uma reclama\u00e7\u00e3o ao <strong>INDECOPI<\/strong>.<\/span><\/p><p><span style=\"font-weight: 400;\">Se n\u00e3o fornecer, pelo menos, o seu nome, n\u00famero de identifica\u00e7\u00e3o, endere\u00e7o ou endere\u00e7o eletr\u00f3nico, reclama\u00e7\u00e3o ou queixa e respectivos dados, em conformidade com o artigo 5.\u00ba do Regulamento do Livro de Reclama\u00e7\u00f5es, a sua reclama\u00e7\u00e3o ou queixa ser\u00e1 considerada como n\u00e3o tendo sido apresentada.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>De acordo com o C\u00f3digo de Prote\u00e7\u00e3o e Defesa do Consumidor, disponibilizamos o Livro de Reclama\u00e7\u00f5es para o caso de<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-17669","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/destinosdelperu.com\/pt-br\/wp-json\/wp\/v2\/pages\/17669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/destinosdelperu.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/destinosdelperu.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/destinosdelperu.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/destinosdelperu.com\/pt-br\/wp-json\/wp\/v2\/comments?post=17669"}],"version-history":[{"count":2,"href":"https:\/\/destinosdelperu.com\/pt-br\/wp-json\/wp\/v2\/pages\/17669\/revisions"}],"predecessor-version":[{"id":18377,"href":"https:\/\/destinosdelperu.com\/pt-br\/wp-json\/wp\/v2\/pages\/17669\/revisions\/18377"}],"wp:attachment":[{"href":"https:\/\/destinosdelperu.com\/pt-br\/wp-json\/wp\/v2\/media?parent=17669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}